CRCC e-UNIVERSITY Systems, Policies, FAQs

SYSTEMS CHECK

OPERATING SYSTEMS

CRCC e-UNIVERSITY is accessible via both Windows and MAC operating systems. 

BROWSERS

While CRCC e-UNIVERSITY is accessible via all of the following browsers, Google Chrome is recommended for optimal performance:

  • Google Chrome - latest version (recommended)
  • Apple Safari 8+
  • Mozilla Firefox - latest version
  • Evergreen Browsers (browsers that auto update to their latest version)

Older versions of Internet Explorer (IE 8 or 9) may not provide you with access to all of the course content.

NOTE: If you access your course using a workplace computer, the security settings on your organization's network may prevent you from completing the course. If you are not able to access the course content, we suggest using a personal computer or public computer. 

AUDIO

There is no audio required for CRCC e-UNIVERSITY courses.


POLICIES

REFUND POLICY

CRCC e-UNIVERSITY will refund registration and/or savings plan fees only in instances of duplicate purchases. Contact us by e-mail at euniversity@crccertification.com.

Once you purchase a course, the content is immediately available. If you are registered and have paid for the course, but do not access or complete the course, you are responsible for the full registration fee. Once you have accessed the course and/or if CE credit has been awarded, no refund is available.

CRCC e-UNIVERSITY Annual Savings Plan will not be refunded or pro-rated.

COMPLAINT POLICY

Issues or concerns? Email us at euniversity@crccertification.comDepending on the nature of your concern, documentation may be requested.

TERMS OF USE

For Terms of Use, please click here, or access via the CRCC website footer.

PRIVACY POLICY

For CRCC's Privacy Policy, please click here, or access via the CRCC website footer.


FAQs

REGISTRATION

Q: Are CRCC e-UNIVERSITY courses only for CRCs?
A: CRCC e-UNIVERSITY courses are available to all learners.

Q: How do I register for courses?
A: Select your course(s) directly from the CRCC e-UNIVERSITY Course Catalog. When you click on the course-specific PURCHASE button, you will be linked directly to your Shopping Cart. Once you complete payment, you will have immediate access to your course content.

Q: Can I purchase/register for more than one course?
A: Yes, you may purchase/register for as many courses as you would like. Purchasing an Annual Savings Plan reduces course rates by 40%. With an Annual Savings Plan, you may purchase as many courses as you wish within the 1-year time-frame to get the 40% course discount rate.

Q: On the registration page, what's the difference between List Price and Savings Plan Member Price?
A: List Price is the price you pay for individual courses without an Annual Savings Plan. It is calculated at $25 per course hour. Savings Plan Member Price is the price you pay if you have already purchased an Annual Savings Plan, so it is essentially the savings plan price for each course. This price is calculated at $15 per course hour - a 40% savings over the List Price.

Q: Will I receive a confirmation?
A: An e-mail confirmation will be sent to you when you complete the purchase of either an Annual Savings Plan or an individual course. If you do not receive your email confirmation, please check your SPAM or JUNK MAIL folder. If you still cannot locate your email confirmation, contact CRCC e-UNIVERSITY at euniversity@crccertification.com.

Q: Can I register a group of people?
A: There is no group registration. Savings plan and courses are tied to individual accounts.

PAYMENT

Q: How do I pay for courses?
A: Payment is made online by credit card. American Express, Discover, MasterCard, and VISA are all accepted. You may also pay by e-check. As soon as you successfully complete your purchase, you will have access to your course(s).

Q: How do I redeem the FREE CE coupon I received with my Annual Savings Plan?
A: The e-mail notification you receive when you purchase an Annual Savings Plan includes a coupon code. To redeem the coupon, select the course you’d like to enroll in and add it to your shopping cart. When you are ready to check out and pay for the course, you will see a spot to enter your coupon code. Click the Apply Coupon link and the purchase price for the course will be reduced.

Q: Can I use my FREE CE coupon more than once?
A: A coupon may only be used once. Each coupon is worth 2 clock hours of continuing education. If you apply the coupon to a course worth more than 2 clock hours, your course fee will be reduced.

Q: Can an Annual Savings Plan be retroactive?
A: Annual Savings Plan are not retroactive. Discounted course rates apply only for courses selected after an Annual Savings Plan has been purchased.

COMPLETING COURSES 

Q: How long do I have to complete a course?
A: Once you purchase a course, you may complete the course at your convenience. Should CRCC need to retire a specific course, you will be notified by email in advance of the course retirement date. To receive CE credit, you must successfully complete the course before it's retirement date.

Q: Once I start a course, must I complete the course in one session?
A: Courses do not have to be completed in one session. After starting a course, you may resume and complete the course at any time. If a course is being retired, you will be notified via email. To receive CE credit for a course that is being retired, you must successfully complete the course before its retirement date.

NOTE: If you are a CRC, CCRC, CVE, CWA, or CCAA - CE credit will be applied to the renewal cycle in which you successfully complete the course. If you wish for CE credit to be applied in your current renewal cycle, you must successfully complete the course within your current renewal cycle.

Q: Once I have purchased a course, how do I begin a course?
ACCESS MY COURSES (click here)A: When you purchase a course, you’ll receive an e-mail with a link to access your CRCC e-UNIVERSITY course. You will also be able to access your course(s) from various pages on the CRCC e-UNIVERSITY and CRCC websites, via the ACCESS MY COURSES button, shown here.

Q: Will I need to download anything to participate in a course?
A: Some CRCC e-UNIVERSITY courses include learning resources that are PDFs, so you will need a PDF reader for those courses. This FREE download software is available at https://get.adobe.com/reader/

Q: How do I listen to a course?
A: There is no audio in CRCC e-UNIVERSITY courses.

Q: Are CRCC e-UNIVERSITY courses accessible if I have a visual, hearing, or mobility disability?
A: All CRCC e-UNIVERSITY courses are designed to fulfill the requirements of the ADA and Section 508 of the Rehabilitation Act.

Q: Who do I contact with any problems accessing a course?
A: Contact CRCC e-UNIVERSITY at euniversity@crccertification.com.

Q: When I complete a course, will I still have access to the course?
A: Completed courses will be displayed on your CRCC e-UNIVERSITY course page. You can review the course content at any time, providing the course has not been retired.

Q: Is there a minimum performance level for CRCC e-UNIVERSITY courses?
A: The CRCC Board of Directors has established a minimum performance level of 70% for all CRCC e-UNIVERSITY courses.

Q: What happens if I don’t reach the minimum performance level?
A: Each course provides you with information about what must be completed to achieve the minimum performance level. When you are completing a course, each learning activity, quiz, or course exam provides you with immediate results. You may reset and retake learning activities, quizzes, and course exams as many times as you wish. There is no additional fee for resetting and retaking these elements associated with the minimum performance level.

CE CREDIT and CERTIFICATES OF COMPLETION

Q: How does CRCC e-UNIVERSITY continuing education get added to my account?
A: Upon successfully completing course requirements:

For CRCs:  CE will be automatically posted to your "My CE Report" - no submission forms or fees are required.

For CCRCs, CVEs, CWAs, and CCAAs: CE credits are added to your "My CE Report" by your request to euniversity@crccertification.com. There is no additional charge for this service.

For all other certifications and licenses: You will receive a link to download a Certificate of Completion.

Q: What is the "My CE Report" and who gets one?
A: Every CRCC Certificant (CRC, CCRC, CVE, CWA, CCAA) who purchases a CRCC e-UNIVERSITY course will have a "My CE Report" which may be accessed through their CRCC Online Account.

Q: How do I download my Certificate of Completion?
A: Every learner who successfully completes a course will be able to download and print/save a Certificate of Completion. The certificate link will be displayed on your CRCC e-UNIVERSITY course page. Certificates will not be e-mailed.

Q:  How is CRCC e-UNIVERSITY CE applied to my CRCC certification renewal cycle?
A:  For all CRCC certificants - CRCs, CCRCs, CVEs, CWAs, CCAAs - CE credit will be applied to the renewal cycle in which you successfully complete the course. If you wish for CE credit to be applied in your current renewal cycle, you must successfully complete the course within your current renewal cycle.

Please note: For CRCs, CE credit will post automatically upon successful course completion. For CCRCs, CVEs, CWAs, and CCAAs, you must request your completed courses to be added to your "My CE Report" by emailing euniversity@crccertification.com.