Test Accommodations

CRCC offers a wide variety of accommodations to those individuals with a documented disability.

All applicants requesting test accommodations must review the information below, complete the Test Accommodations Request, which is part of the application process, and upload the required supporting documentation in order to submit their online application. Requests for test accommodations are reviewed by CRCC on a case-by-case basis without penalty.

Non-Discrimination Policy for Individuals with Disabilities

In accordance with the Americans with Disabilities Act of 1990 (ADA), as amended, and other applicable laws in the United States, CRCC does not discriminate against individuals with disabilities in providing access to its examination program. CRCC provides appropriate accommodations for its examination for individuals with documented disabilities who demonstrate a need for accommodations. The ADA and accompanying regulations define a person with a disability as someone with a physical or mental impairment that substantially limits one or more major life activities such as walking, seeing, hearing, or learning. The purpose of documentation is to validate the applicant is covered under the ADA or other applicable laws. Comprehensive information by a qualified professional is necessary to allow CRCC to understand the nature and extent of the applicant’s disability and the resulting functional impairment that limits access to its examinations. Documentation also allows CRCC to provide appropriate accommodations for such a disability.

No applicant shall be offered an accommodation that would compromise the certified rehabilitation counselor examination's ability to test accurately the skills and knowledge it purports to measure. Similarly, no auxiliary aid or service will be provided that will fundamentally alter the examination.

Available Accommodations

CRCC’s certification examination has been validated in a multiple-choice format; therefore, the exam can only be provided in this format. However, various accommodations may be provided by CRCC to afford access to the exam for individuals with disabilities who qualify for accommodations. These accommodations may include, but are not necessarily limited to:

  • Adjustable Height Table
  • Anti-Glare Screen (Attaches to monitor to reduce glare.)
  • Braille
  • Dragon NaturallySpeaking (Allows applicants to speak into a microphone to perform on-screen tasks using verbal commands.)
  • Drink (Applicant-supplied)
  • Enlarged Font (Functionality of Zoom text to enlarge font only.)
  • Extra Time (Time and one-half or double time.)
  • Job Access with Speech (JAWS is a screen reading program with text-to speech-output.)
  • Reader (An individual to read information verbatim from screen for the applicant.)
  • Reverse Contrast (Black background with white text.)
  • Screen Magnifier (Attaches to monitor and enlarges screen.)
  • Scribe (An individual to operate mouse and/or keyboard for the applicant.)
  • Separate Room
  • Sign Language Interpreter (To facilitate communication with test center personnel only.)
  • Touch Pad Mouse
  • Track Ball Mouse

Individuals may request accommodations beyond those shown above by selecting “Other” on the Test Accommodations Request Form, noting the accommodation(s) requested. This selection should also be used to indicate a need for an applicant-supplied accommodation such as a need to bring assistive devices (medical or non-medical) into the testing room.  Documentation from a qualified professional is required to support such requests.

All approved accommodations shown above, including readers and sign language interpreters but excepting any applicant-supplied accommodation, will be arranged by CRCC's testing vendor, and will be available at the testing center at the time of the applicant's scheduled appointment.

Individuals who are deaf or hard of hearing, and who require assistance in communicating with test center personnel via sign language, must request a sign language interpreter to facilitate communication at the test center. However, CRCC does not allow sign language interpreters to translate the examination.

How to Request Test Accommodations

Follow these steps to request accommodations:

  1. Read the Guidelines for Documenting a Request for Test Accommodations (below) and share them with the qualified professional who will be preparing your documentation.
  2. During the application process, you will complete a Test Accommodations Request Form.
  3. Upload supporting documentation related to your accommodation request.  Compare your documentation with the information listed in the documentation guidelines to ensure a complete submission.  If all required information is not submitted with your application or before the application deadline, your file will be incomplete.  Therefore, you will not be eligible to sit for the examination for which you applied. You will be given an opportunity to complete your file in order to be considered during the next examination cycle.

Guidelines for Documenting a Request for Test Accommodations

The following guidelines will assist an applicant in documenting a need for accommodations based on an impairment that substantially limits one or more major life activities.

Submit the following to request accommodations:

  1. A detailed, comprehensive written letter or report signed by a qualified professional. A qualified professional is defined as an individual that is licensed by a state or is certified nationally, has had contact with the applicant, and is able to substantiate a record of diagnosis associated with the accommodation requested.  The letter or report should describe your disability and its severity, identify necessary accommodations, and explain the need for the requested accommodations.

The letter/report must:

  • State a specific diagnosis of a disability.
  • Be current. The provision of accommodations is based on the current impact of the disability on the testing activity. The most recent documentation, preferably within the last five (5) years, should be provided. For physical conditions that are obvious and permanent, the currency requirement for the evaluation does not apply, but the most recent evaluation documentation available is still required and must be submitted.
  • Give a detailed description of the applicant’s current functional limitations due to the diagnosed disability.
  • Recommend specific accommodations, including assistive devices, related to test taking needs. Provide a detailed explanation of why these accommodations or devices are needed and how they will reduce the impact of the identified functional limitations on the examination for which they are requested.
  • Report any past accommodations the applicant received on examinations because of the disability.
  • Provide contact information and credentials of the qualified professional that qualifies him/her to make the diagnosis, including information about professional license or certification and training in the area of the diagnosis. The dated report must be written on the qualified professional’s letterhead and clearly indicate the name, address, telephone number and qualifications of the professional. If requested by CRCC, the qualified professional must present evidence of comprehensive training and direct experience in the diagnosis and treatment of adults in the specific area of disability.
  • A prior history of accommodations, without demonstration of a current need, does not in and of itself warrant the provision of a similar accommodation. If no prior accommodations have been provided, the qualified professional should include a detailed explanation as to why no accommodations were given in the past and why accommodations are needed now.

Problems such as test anxiety, English as a second language (in and of itself), slow reading without an identified underlying cognitive deficit, or failure to achieve a desired outcome on a test are not learning disabilities and are not covered under the ADA. Pregnancy in and of itself is not considered a disability although pregnancy-related impairments may be covered under the ADA.

Examination Breaks

Scheduled Break: Applicants are ONLY permitted to leave the test center facility during the 60-minute scheduled break, which occurs between the two sections of the examination. Once the first section is completed (locked), applicants will be unable to access the first section of the exam. Your exam screen will state the time remaining for break. Applicants may choose to use all or part of the 60-minute scheduled break. Applicants may take unscheduled breaks as needed to attend to personal health and care issues, including restroom breaks. However, the time allotted for the examination will not increase and the examination timer will not stop during unscheduled breaks. Any violation of the policy will be reported to CRCC for further investigation.

Appeal Process

Any applicant who is denied accommodations may appeal this decision by submitting the following materials to CRCC:

  • A written request for a formal appeal of the denial of accommodations. The request should describe the rationale for the appeal based on additional information not previously provided to CRCC or clarify other reasons justifying reconsideration.
  • Additional written information in support of the appeal, such as new diagnostic or treatment information from the treating professional.

The appeal materials must be sent together in a single mailing and sent to CRCC within 30 days of the date indicated on the letter of denial of accommodations. During the next test cycle, the CRCC Executive Committee will review the appeal and accompanying materials and make a determination prior to the next administration of the exam. The decision of the Executive Committee is final.